Automated Customer Review Requests
After a completed job, ask for feedback, send an appropriate review request, track the response, and alert you to negative feedback so you can make it right.
The workflow at a glance
- 01
Job completed
- 02
Feedback request
- 03
Review link or private follow-up
- 04
You're notified
The problem this solves
- Happy customers are never asked to leave a review.
- Requests go out weeks late, when the job is forgotten.
- Unhappy feedback shows up publicly before you hear about it.
How it works
- 01A job is marked complete in your system.
- 02The customer receives a short feedback request.
- 03Satisfied customers are pointed to your Google Business Profile.
- 04Negative feedback is routed to the owner first.
- 05The outcome is written back to the customer record.
What's included
- Post-job feedback requests
- Timing based on job status
- Google Business Profile routing
- Owner alerts on negative feedback
- Reminder for non-responders
- CRM logging
Who this is a good fit for
- Local businesses competing in the Google map pack
- Service businesses with steady completed-job volume
- Anyone whose review count trails their competitors
Businesses that use review request automation
Systems it can connect to
Common examples. If your software has an integration or API, we can usually work with it.
- Google Business Profile
- Jobber
- Housecall Pro
- ServiceTitan
- Your CRM
- SMS & email
Starting price
$750 setup
+ $99/month
Automation makes asking consistent. It does not guarantee positive reviews. Final pricing depends on workflow complexity, integrations, and usage.
Automate Review RequestsHow we implement it
- 01
Audit
We look at the current workflow and confirm automation makes sense.
- 02
Design
We map each step and decide where automation and people belong.
- 03
Build
We connect your existing tools and set up the workflow.
- 04
Test
We test edge cases, failures, and human handoffs before launch.
- 05
Launch & improve
We go live, monitor results, and refine over time.
Questions about review request automation
- Is this review gating?
- No. We never suppress honest reviews or manufacture them. Every customer can leave public feedback; the owner is simply alerted first when something went wrong.
- How does this help local SEO?
- A steady flow of genuine, recent reviews is one of the strongest local ranking signals. It pairs directly with our local SEO work.
Related automation services
- Customer Support AutomationMost inbound questions are the same ten questions. Automating them frees your team for the conversations that actually need a person.
- Lead Follow-Up AutomationThe business that replies first usually wins the job. Lead follow-up automation answers every inquiry immediately, then keeps the conversation going until the customer responds.
- CRM AutomationA CRM only helps if it's current. We automate the record-keeping so contacts, stages, and tasks update themselves as work happens.
See all 8 automation services or read about our client websites and results.
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